Privacy Policy

1001555452 Ontario Inc., operating as “5D Rising” (“we,” “us,” “our”), respects your privacy. This Privacy Policy explains what information we collect through the 5D Rising app and website, why we collect it, how we use and protect it, and the choices and rights you have.

Contact: hello@5drising.com

Mailing address: 1506 Napanee Road, Pickering, Ontario, Canada L1V 5P1

1. Who This Service Is For

5D Rising is intended for adults who are at least 18 years old, or the age of legal majority in their jurisdiction if that is older than 18. We do not knowingly collect personal information from anyone under this age. Age is confirmed during account sign-up as part of a combined consent step, and accounts found to belong to someone under this age will be terminated and associated data deleted.

2. What Information We Collect

We collect only what is needed to provide and improve the coaching experience.

• Account information: email address, sign-in method (email, Google, or Apple), and subscription/tier status.
• Coaching conversations: text and voice messages exchanged with your AI coach, including transcripts, so the coach can respond and (where applicable) so you can review past sessions in Coaching History.
• Structured memory: goals, values, habits, preferences, and similar information you share, organized so the coach can refer back to it. You can view, edit, and delete individual memory entries at any time.
• Voice usage data: session duration and timing, used to enforce your plan's voice-minute allotment. We do not use voice data for advertising.
• Health and wearable data (not yet active; future capability, opt-in only when launched): we may in the future offer the ability to connect Apple Health or Google Health Connect. This Privacy Policy describes that capability now so you are informed in advance, but connecting a wearable will never happen automatically — it will always require its own separate, explicit opt-in at the time the feature becomes available to you, in addition to your general acceptance of this Privacy Policy. If and when this feature is activated, we will access only sleep, activity/step, and heart-rate/HRV data. We will not store raw health samples — only minimal derived signals needed for coaching (for example, a general sleep-quality indicator) — and this data will never be used for advertising or shared with data brokers.
• Aurora connector data (optional, opt-in only, and separate from your Rising account consent): if you connect your 5D Aurora account, your gratitude journal entries may be read live during a coaching conversation but are not stored by Rising. Vision board content is never copied or stored directly — only a short, AI-generated summary of your board is stored, which you can review and which is deleted immediately if you disconnect the Aurora connection.
• Usage and diagnostic data: general app-usage analytics and crash/error reports, used to fix bugs and improve the app. These tools are configured to exclude coaching content, health data, and other sensitive information by default.
• Payment information: processed directly by Apple, Google, Stripe, and RevenueCat. We do not directly store your full payment card details.

3. How We Use Your Information

• To operate the coaching service — generating responses, remembering context, tracking your progress tools (Desire Map, Manifestation Trail, Habit Trail).
• To process payments and manage your subscription.
• To send account-related communications (such as a single follow-up if a trial ends without converting, or a cancellation confirmation) — never unrelated marketing without your separate, explicit opt-in.
• To maintain safety — detecting and responding to conversations indicating a mental health crisis, in order to provide crisis resources.
• To improve the app and fix problems, using de-identified or aggregated data wherever possible.

We do not sell your personal information. We do not use your coaching conversations, memory entries, or health data to train third-party AI models beyond what is necessary to generate your own coach's responses in the moment.

4. AI Disclosure

5D Rising's coach is an artificial intelligence, not a human being. This is stated clearly at the start of every conversation and, for extended sessions, is repeated at least every three hours of continuous interaction, consistent with California and New York law. The coach does not provide medical, legal, financial, investment, or other professional advice, and is not a substitute for a licensed professional or for real human relationships and support systems.

4a. Cross-Border Data Hosting

5D Rising is operated from Ontario, Canada, but data may be processed and stored on servers located in the United States and other jurisdictions where our service providers (including Anthropic, Supabase, Inworld AI, and Stripe) operate. This means your information may be subject to the laws of those jurisdictions, including potential access by foreign government authorities under applicable law (such as the U.S. CLOUD Act).

5. Crisis and Safety Handling

If a conversation indicates a possible mental health crisis, the coach responds with a fixed, reviewed safety message and provides crisis resources (including Talk Suicide Canada and the 988 Suicide & Crisis Lifeline in the United States). Crisis-related conversation content is handled with additional care and is never used for advertising, profiling, or unrelated purposes.

6. Who We Share Information With

We share limited information with service providers who help us operate 5D Rising, each bound by contractual obligations to protect your data and use it only for the purposes we specify:

• Anthropic (Claude) — generates the coach's text responses.
• Inworld AI — generates voice responses and processes speech input.
• Supabase — hosts our database and authentication system.
• Stripe and RevenueCat — process subscription payments.
• Resend — sends account-related emails.
• Sentry and PostHog — error tracking and product analytics, configured to minimize sensitive data collection.

We do not share your information with data brokers or third parties for their own advertising purposes. We may disclose information if required by law or to protect the safety of a user or the public.

7. International Data Transfers

5D Rising is operated from Ontario, Canada. Depending on where you access the service, your information may be processed in Canada, the United States, or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for these transfers.

8. Data Retention

• Active accounts: data is retained while your account remains active.
• After cancellation: account data is retained for 30–90 days to allow easy reactivation, then deleted, unless you request earlier deletion.
• After full account deletion: deletion is immediate and permanent, subject to any legally required retention.
• Vision board summaries: deleted immediately upon disconnecting the Aurora connector.
• Health-derived signals (once the future wearable feature is activated): retained only as long as needed for the coaching features they support, and deleted upon disconnecting wearable integration.

9. Your Rights and Choices

• Access and export your data at any time from within the app.
• Edit or delete individual memory entries.
• Delete your account, in-app or via our web-based deletion page.
• Disconnect the Aurora connector or wearable integration at any time.
• Opt out of non-essential marketing communications (separate from account-related messages) at any time.

Depending on your location, you may have additional rights under applicable law (such as the right to know, correct, or restrict processing of your information). Contact hello@5drising.com to exercise these rights.

10. California Residents

California's AI companion chatbot law (SB 243, effective January 1, 2026) requires clear AI disclosure, a recurring reminder at least every three hours during extended interactions, and crisis-referral protocols, all described above. California residents may also have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

10a. Other U.S. State Residents

Depending on your state of residence, you may have additional rights under applicable state privacy laws (including, among others, Virginia's Consumer Data Protection Act, Colorado's Privacy Act, and similar laws in other states), which may include the right to access, correct, delete, or opt out of certain processing of your personal information. Contact hello@5drising.com to exercise these rights, and we will respond consistent with applicable law.

11. New York Residents

New York law requires periodic reminders that you are interacting with an AI system during extended conversations. 5D Rising provides this disclosure at onboarding and reinforces it in ongoing use of the app.

12. Canadian Users — CASL

Any commercial electronic messages we send comply with Canada's Anti-Spam Legislation (CASL), including clear sender identification, our mailing address, and a functioning unsubscribe mechanism. Marketing consent is requested separately from, and is not bundled with, your agreement to our Terms of Service.

5D Rising is not directed to children and is not intended for use by anyone under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated before they take effect.

14. Contact Us

Questions about this Privacy Policy: hello@5drising.com, or 1506 Napanee Road, Pickering, Ontario, Canada L1V 5P1.